Windsor Hills Frequent Questions
Where is check-in?
Check-in directly to the condo.
What time is check-in?
Check-in anytime after 4:00 pm.
Can I check-in early?
Early check-in depends on the availability of the condo on your check-in day and must be prearranged with the owner.
Appropriate time must be given to the cleaners to prepare the condo on your arrival day.
Time must also be given to the property managers who will do their final walk through just prior to arrival.
Check-in will only be allowed after the final walk through was completed.
Can I check-in late?
Your family may check-in anytime at all after 4:00pm on your day of arrival.
The Windsor Hills security guards will gladly check-in your family 24 hours a day.
Can I check-out directly from the condo?
Yes. You can check-out directly from the condo. The condo uses a key less entry system.
What time is check-out?
Your family may check-out of the condo any time prior to 10:00am.
At 10:00am the cleaners will arrive to begin preparing the condo for the next arriving guest.
We have a late flight out of Orlando.
Is there a place for us to leave our luggage after we've checked out?
No. Unlike a hotel the condo does not provide luggage storage for guests after check-out.
What is the condo's cancellation policy?
Guests who cancel at least 30 days prior to check-in will receive a full refund.
Guests who cancel between 14 and 30 days prior to check-in will receive a refund equal to 50% of their advance payment.
Guests will not receive a refund if they fail to give owner a notice of cancellation at least 14 days prior to check-in.
Can we use the pool after we've checked out?
Absolutely, your family is welcome to enjoy the pool anytime at all from the morning on your check-in day until late evening on your check-out day.
Can guests stay with me during my stay?
Yes. Up to seven of your family or friends are welcome to stay or visit with you at the condo.
Just make sure that any of your guests who will be driving to the resort separately from you is pre-registered by the owner prior to their arrival. Otherwise they will not be allowed entry into the resort.
Is there a security deposit?
All reservations require a $400.00 security deposit.
Reservations booked directly:
Deposit collected 30 days prior to check-in for advance bookings.
Deposit collected on booking date for reservations made less than 30 days from check-in.
Reservations booked through VRBO:
Deposit held 60 days prior to check-in for advance bookings.
Deposit held on booking date for reservations made less than 60 days from check-in.
Are there any other deposits?
No. The only deposit that is required is a security deposit.
When is deposit returned?
Your security deposit will be returned back to you provided that the condo was left in the same condition that it was in when your family arrived.
For more information regarding the condo's security deposit review the condo's "Rental Policies"
Do you offer theme parks tickets?
Although we no longer offer discount tickets we will gladly refer you to a reputable online broker where you can safely purchase your tickets in advance.
Will I need a set of keys?
No. The condo uses a keyless entry system.
I will need driving directions.
Driving directions to Theme Parks:
These directions will be provided at booking.
Driving directions to the resort:
We plan on using a car service.
Will I need to call the security gate to alert them that my car will be coming to pick me up?
No. Uber and other car services have permission to enter the resort without you first contacting the security gate.
However, they will need to know the condo owner's name and address in order to granted access in to the resort.
Once they show this information to the guards they'll be given a temporary access card for the day.
The driver will need to show their license to the guards at check-in.
Is customer service open 24 hours?
You may contact the owner, 24 hours a day, with any questions or concerns that you may have.
After check-in you may also contact the condo's property managers.
They too will always be happy to assist you.
While at the resort visit the guest services window at the welcome center to get answers to all of your questions regarding the Windsor Hills Resort.
Guest services hours vary but normally they are open to at least 8:00pm each night.
Are pets allowed?
No. As much as the owner LOVES pets they are NOT allowed inside or outside of the condo at anytime.
Pets are not allowed inside the building.
Many guests have extreme allergies and trust that the condo will always be allergy free.
There are no exceptions to this policy.
Is smoking allowed?
No. Smoking is NEVER allowed in the condo, on the balcony or anywhere within the condo building.
Many guests have allergies and trust that the condo will always be smoke and allergy free.
Marijuana smoking is never allowed anywhere inside of the condo, on the balcony or anywhere within the building.
The Windsor Hills Resort and Osceloa County sheriffs office reserves the right to fine and or evict guests who do not comply with this policy.
Guests who do not comply with this policy will lose their advance payments as those payments will not be refunded.
Is there a policy on guest behavior?
Windsor Hills has rules in place to assure the wellbeing of all guests.
Large parties and gatherings are never allowed.
Neither is rowdy non-acceptable behavior or excessive noise.
It is guest’s responsibility to comply with this policy.
Failure to do so could result in guest being fined or evicted from the resort.
Fines issued to owner on behalf of their guests will be passed on to guest.
Evicted guests forfeit their advanced payments.
Is there a washer and dryer?
Yes. A washer and dryer are provided at the condo.
The washer is a High Efficiency washer.
That means that it ONLY takes High Efficiency (HE) detergent.
Please only use High Efficiency detergents during your stay.
Can I stream movies during my stay.
The condo provides smart TVs which allow guests to stream video content during their stay.
Examples include Netflix and Amazon Prime Video.
However, the condo does NOT provide these services free of charge.
Many of these services require subscriptions NOT provided by the condo.
Guests sign in using their OWN Netflix accounts with their own passwords and email addresses.
The condo has multiple smart TVs, and each is considered one device.
Therefore guests can sign into multiple subscriptions during their stay.
However, guest must also sign out from each device prior to check-out.
Failure by guest to sign out of any or all devices (TVS) that they signed into will result in their accounts remaining active on the device (TVs).
Even after they check-out of the condo.
It is fully guests responsibility to log out of all subscriptions PRIOR to check-out.
It is advised that guests log out of all subscriptions one day prior to check-out as it is quite difficult to remember to do so prior to 10:00 amin the morning of check-out.
Are disposable food items provided?
No. Disposable food items are not provided.
Does the condo offer consumable supplies?
For example: shampoo, conditioner, laundry detergent
No the condo does not supply these types of items.
Can I have deliveries to the condo?
Yes, provided that you have someone at the condo in person to accept delivery.
No packages or food items will ever be left outside of the condo if you are not there to accept delivery.
Are linens provided?
Yes. All linens, towels and pool towels are provided.
However it is guest's responsibility to wash linens and or towels for their own use during stay.
Will the condo be cleaned during my stay?
No. The cleaners only prepare the condoprior to guest check-in.
I will need a "Pack & Play" at the condo.
A Pack and Play will be provided for your little one.
I will need a high chair.
A high chair will be provided for your little one to use at the dining table.
Will I receive a rental agreement?
A rental agreement will be emailed to you at booking.
Print, sign and return the agreement to confirm your stay.
Reservations must be confirmed prior to check-in day.
Simply booking the condo and paying in full does not equate to your reservation being confirmed.
Guests are never provided access to the resort without a pre-confirmed reservation.
There are no exceptions.
Reservations initiated through VRBO:
VRBO confuses guests by using the term "Rental Agreement."
This leads guests into thinking that once a payment is made their reservation is automatically confirmed.
That is false. At least for this condo.
Guests will receive their rental agreement directly from owner at booking.
Are payments accepted online?
How do I book my reservation?
Visit the Reservations section of the site to begin the process of booking the condo.
You can view the condo's availability there as well.
Should we stay at the airport?
Often the condo will be booked for the final night of your planned stay.
Consider staying at the airport on your final night if your family will be flying in.
I need to add extra nights.
Your family are always welcome to extend your stay by as many nights as needed provided that the condo is still available for your desired dates.
Extra night rates may differ from those of your original reservation.
Is there an elevator at the condo.
Yes. You are certainly welcome to take the elevator.
The elevator is located just past the staircase.
How far is the parking lot from the condo?
There is plenty of parking at the Windsor Hills Resort.
You'll find parking spots right outside of the condo.
Is there a parking lot height limit?
No. There is no height requirement for stored luggage.
Does the water slide have a height limit?
Yes. There is a height requirement.
Children must be 48" or taller to use the water slide.
However, all children are welcome to enjoy the water bucket splash down area.